Return & Refund Policy
Last updated: July 18, 2026
At GrillBrush, we want to provide our customers with a reliable shopping experience. If there is an issue with your order caused by us or during shipping, please contact us as soon as possible so we can help resolve the issue.
Eligible for a Refund or Re-delivery
The following situations may qualify for a refund or re-delivery:
1. Wrong Item Sent
If you receive an item that is different from the product you ordered, please contact us at thegrillbrushcleaner@gmail.com with your order number and photos of the item you received.
We may offer a replacement or refund depending on the circumstances.
2. Package Lost in Transit
If the logistics tracking information has not been updated for more than 15 days, the package may be considered lost.
In this situation, you may be eligible for a refund or re-delivery.
3. Package Damaged During Delivery
If your package arrives damaged, you must contact us within 3 days of receiving the package.
Please provide your order number and clear photos or videos showing the damage to both the package and the product.
Depending on the situation, we may provide a refund or send a replacement.
Situations Not Eligible for a Refund or Re-delivery
The following situations are generally not eligible for a refund or re-delivery:
- You change your mind or simply do not like the product.
- You request to cancel your order after the goods have already been shipped.
- The package arrives at the recipient’s location, but the recipient cannot be contacted.
- The delivery fails because the customer provided an incorrect or incomplete shipping address.
- The delivery fails because the recipient refuses or is unavailable to receive the package.
Return Shipping Costs
If an issue is caused by GrillBrush, such as sending the wrong product, the customer will not be required to pay return shipping costs.
If the issue is caused by the customer, the customer is responsible for the cost of returning the product.
Return Authorization
Please do not send any product back without contacting us first.
If your return is approved, we will provide you with the appropriate return instructions and return address.
Products sent back without prior approval may not be accepted or eligible for a refund.
To request a return, refund, or replacement, please contact:
Email: thegrillbrushcleaner@gmail.com
Please include your order number, a description of the issue, and any relevant photos or videos.
Refund Processing
If a refund is approved, the refund will be issued to the original payment method used to place the order.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding returns, refunds, or re-delivery, please contact us at:
GrillBrush
Email: thegrillbrushcleaner@gmail.com
We will review your request and provide you with the appropriate next steps.
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